LIVE CHAT
We’re here to help you! Live Chat with an Altra Member Contact Specialist who will respond to your questions in real time via a secure instant message. Your chat session is SSL encrypted.
Live Chat is available Mon-Fri, 8 am-5 pm CST.
RESET ONLINE BANKING PASSWORD
Available 24 hours a day*
• From www.altra.org, select the Log in button
• Click ‘Forgot Password’ and then ‘Go to Password Reset’
• Enter the credentials requested
• A temporary password will be sent to the email address on file.
*If an email is not received, the credentials entered do not match what Altra has on record. Please contact Altra via phone or Secure Email.
PHONE
Talk to a live Member Contact Specialist Monday- Friday 7:30 a.m. to 6:00 p.m. CST. Please visit our Hours & Locations page to find information for specific Altra branches.
Toll-free
800-755-0055
La Crosse, WI area
608-787-4500
Our Member Contact Center is available to respond to email questions or concerns Monday through Friday 7:30 a.m. to 3:00 p.m. CT.
If your email was received before 3:00 pm CT, you can expect a reply that business day. If your e-mail was received after 3:00 p.m. CT, you will receive a reply as soon as possible the following business day.
SECURE
EMAIL
Confidential information (account number, credit card number, social security number, etc) should only be sent to Altra through secure email. We offer this service at no charge to protect your privacy. You will be asked to create an ID (your e-mail address) and a password (known only to you) to send email to Altra in a secure environment.
MAILING ADDRESS
Altra Federal Credit Union
1700 Oak Forest Drive
Onalaska, WI 54650-9905
